Training Terms & Conditions

1. These terms

These Training Terms & Conditions ("Terms") govern the supply by Spruik Digital ("Spruik", "we", "us" or "our") of training courses, workshops, classes and ticketed events (together, "Training") to you, whether you book as an individual attendee or on behalf of an organisation ("you" or the "Client"). By booking, purchasing a ticket for, paying for, or attending any Training, you agree to these Terms.

These Terms should be read together with our Refund & Cancellation Policy and our Privacy Policy, which are incorporated into these Terms. Where a signed proposal, statement of work or written quote for an Invoiced Engagement conflicts with these Terms, that document prevails to the extent of the inconsistency.

2. Definitions

• "Ticketed Event" — a seat or ticket for a scheduled, publicly-listed workshop or event (for example, a seat booked through spruik.co/book).
• "Invoiced Engagement" — a private, in-house, corporate or custom Training engagement booked under a quote, proposal, statement of work or invoice.
• "Attendee" — any person attending Training, including you and any person you book on behalf of.
• "Materials" — any slides, handouts, exercises, code, templates, recordings or other content we make available in connection with Training.

3. Bookings and confirmation

A booking is only confirmed once we accept it and payment has been received in accordance with clause 4. We may decline or cancel a booking before confirmation, in which case any payment taken is refunded in full. Places are subject to availability and are allocated on a first-paid basis.

You are responsible for ensuring that the details you give us (including Attendee names, email addresses and any dietary or accessibility requirements) are accurate and provided in good time.

4. Fees, GST and payment in advance

• All fees are payable in full and in advance to confirm a booking. A seat, date or engagement is held only once payment is received in cleared funds.
• For an Invoiced Engagement, a non-refundable booking deposit of 50% of the fee confirms the booking and secures the date and trainer; the balance is payable before delivery. Payment is due by the date shown on the invoice, and we may treat late payment as a cancellation by you and release the reserved dates.
• Unless stated otherwise, fees are in Australian dollars (AUD), or New Zealand dollars (NZD) where indicated, and are exclusive of GST. GST is added at the prevailing rate where applicable.
• Card payments are processed securely by our payment provider (Stripe); we do not store your full card details.

5. Cancellations, transfers and refunds

Cancellations, transfers and refunds are governed by our Refund & Cancellation Policy. In summary, and subject to that Policy and your rights under the Australian Consumer Law:

• for a Ticketed Event, a 72-hour cancellation policy applies — cancellations 72 hours or more before the start may be refunded or credited at our discretion; cancellations within 72 hours and no-shows are non-refundable; and any non-recoverable travel or related costs are non-refundable;
• for an Invoiced Engagement, a 50% non-refundable booking deposit applies — if you cancel, the deposit is forfeited (we refund 50% of the fees paid) and any non-recoverable third-party costs remain payable; and
• if we cancel or reschedule, you may choose a transfer or a full refund of the fees paid for that Training.

6. Changes to Training

We may make reasonable changes to the content, trainer, venue, date, time or format of Training (including delivering a session online instead of in person) where necessary. We will use reasonable efforts to notify you of any material change in advance. Where a change materially disadvantages you, your rights are as set out in the Refund & Cancellation Policy.

7. Attendee requirements and conduct

To get the most from Training, Attendees may need to bring a suitable laptop and meet any prerequisites or software requirements we notify (for example, creating and funding their own accounts for third-party tools or AI services). Any usage fees or subscriptions charged by third-party providers are the Attendee's or Client's own responsibility and are not included in our fees.

Attendees must behave professionally and respectfully and must not disrupt Training or other Attendees. We may refuse entry to, or remove, any Attendee who behaves unlawfully, unsafely or disruptively, without refund.

8. Intellectual property and Materials

All intellectual property in the Training and the Materials is and remains owned by Spruik or its licensors. On full payment, we grant you and your Attendees a non-exclusive, non-transferable licence to use the Materials for your own internal, non-commercial learning purposes.

You must not copy, resell, sub-licence, publish, or redistribute the Materials, or reproduce or deliver our Training to third parties, without our prior written consent. You must not record (audio or video) any Training without our prior written consent.

9. Recording, photography and confidentiality

We may photograph or record public workshops and events for our own records and marketing. If you do not wish to appear, please tell the trainer on the day and we will use reasonable efforts to accommodate you. Any of your own confidential information disclosed during an Invoiced Engagement will be kept confidential and used only to deliver the Training, and each party will keep the other's confidential information confidential.

10. No guaranteed outcomes; disclaimer

We provide Training with due care and skill. However, Training is educational in nature and, to the extent permitted by law, we do not warrant or guarantee any particular result, performance, certification, commercial outcome or return from attending. You are responsible for how you apply anything learned in the Training.

11. Liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded (see clause 12). Subject to that:

• to the maximum extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for loss of profit, revenue, data or business, arising from or in connection with the Training; and
• our total aggregate liability arising from or in connection with any Training is limited to the amount of the fees you paid to us for that Training.

Where we are liable for a failure to meet a consumer guarantee in respect of services, and the failure is not a major failure, our liability is limited, at our option, to resupplying the services or paying the cost of having them resupplied.

12. Australian Consumer Law

Our Training comes with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms operates to exclude, restrict or modify the application of any provision of the Competition and Consumer Act 2010 (Cth), the exercise of a right conferred by such a provision, or any liability of Spruik for a failure to comply with a consumer guarantee, where to do so would be unlawful.

13. Events beyond our control

We are not liable for any failure or delay in performing our obligations that is caused by events beyond our reasonable control, including illness of a trainer, transport disruption, natural disaster, fire, flood, pandemic or epidemic, government restriction, or failure of utilities or communications. In such cases we will reschedule the Training or, where that is not reasonably possible, deal with cancellations under the Refund & Cancellation Policy.

14. Privacy

We handle personal information provided in connection with Training in accordance with our Privacy Policy. If you book on behalf of other Attendees, you confirm you are authorised to provide their details to us for this purpose.

15. Changes to these Terms

We may update these Terms from time to time. The version in force at the date of your booking applies to that booking. The current version is always available on this page, and continued use of our Training after an update constitutes acceptance of the updated Terms.

16. Governing law

These Terms are governed by the laws of Victoria, Australia. You and Spruik submit to the non-exclusive jurisdiction of the courts of that State and the Commonwealth of Australia.

17. Contact us

If you have any question about these Terms or your booking: